Access

Harrogate Theatre aims to be as accessible as possible to all members of its audience. It is hoped that the following information will help you plan your visit, and answer your queries about accessibility at Harrogate Theatre. If you would like to discuss your particular requirements or have questions which are not answered below please contact the Harrogate Theatre Box Office on 01423 502 116, or by email to: info@harrogatetheatre.co.uk

Harrogate Theatre Assisted Performances

We offer a full range of Captioned, Audio Described and British Sign Language Interpreted Performances for selected productions. Harrogate Theatre have been working with the national See a Voice project to develop their access provision. The aim of See a Voice is to enable venues, across England, to offer good quality assisted performances and to increase and promote the opportunities for deaf, deafened, hard of hearing, partially sighted and blind people to attend performing arts events. As part of See a Voice project the theatre has access to new, state of the art equipment, as well as receiving staff training to improve awareness and support to develop audiences for assisted performances. Tickets are half-price for users of the assisted performances.

Here is a list of our upcoming assisted performances:

Declaration

  • Saturday 10 June @ 7.45pm (Studio Theatre) - This is a relaxed performance exploring ADHD with the opportunity for a group chat after the show and a curated safe space next door with a trained mental health worker present.

The Father:

  • Thursday 6 July @ 7.30pm - BSL interpreted by Vicci Ackroyd
  • Saturday 8 July @ 2.30pm - Captioned and Audio Described

Beauty and the Beast:

  • Thursday 14 December @ 2pm - BSL interpreted and Audio Described
  • Friday 12 January 2018 @ 7pm - Captioned
  • Saturday 13 January 2018 @ 12 noon - Audio Described and Captioned
  • Sunday 14 January 2018 @ 12 noon - BSL interpreted
  • Thursday 18 January 2018 @ 10am - Relaxed

 

Touch Tours offer blind and visually impaired members of the audience a chance to orientate themselves with the set and costumes immediately prior to an audio described performance. Those wishing to take part in a Touch Tour should register with the Box Office when booking tickets for the performance.

BSL (British Sign Language) Interpretation offers deaf and hearing impaired audience members a live translation of all spoken words and sound effects into sign language. Please mention when you contact the Box Office that you are booking for the BSL interpreted performance so you can be allocated seats with the best view of the signer.

Captioned Performances converts the spoken word into text that provides people who are deaf, deafened and hard of hearing or anyone who had difficulty hearing access to live performance. In captioning, the words appear on a screen at the same timeas they are spoken or sung. Captions also include sound effects and offstage noises. Please mention when you contact the Box Office that you are booking for the captioned performance so you can be allocated seats with the best view of the caption box.

Relaxed Performances are designed to welcome people with a learning disability, Down’s Syndrome, Autism Spectrum Condition or sensory and communication disorder. Small technical changes are made to reduce anxiety and allow people who might otherwise feel excluded the chance to experience live theatre. During the performance there is a relaxed attitude to noise. The lights in the auditorium remain on low throughout the show, sudden loud noises and special effects are softened and audience members are free to leave and re-enter the auditorium at any point. We also have additional staff on hand to assist with seating and access around the theatre and there will be a space made available for audience members where they can relax should they need to leave the auditorium during the performance. There will also be a live feed from the auditorium relayed to our bars so patrons can still enjoy the show without needing to stay in the auditorium.

Harrogate Theatre Access Information

Wheelchair Users - Level access is possible to the Theatre Foyer and Box Office from Oxford Street. Access to the Stalls seating area of the auditorium, the Stalls Bar, and an accessible toilet is via Cheltenham Parade. There are four wheelchair spaces in the rear of the Stalls and all spaces are next to or behind a seat for your companion.

Steps and Stairs -There are many steps and stairs in Harrogate Theatre, and level access is only possible as described above. There is a minimum of 11 steps between the Foyer and the Stalls, 21 stairs between the Foyer and the Circle landing and the Circle Bar, and 23 stairs between the Circle landing and the Studio landing. There are 25 steps between the Studio landing and the Balcony seating area. Each staircase has at least one handrail.

Blind and Partially Sighted visitors -Assisting Dogs are welcome in the theatres at Harrogate Theatre, alternatively we can look after your dog during the performance. We will also be happy to arrange a touch tour of the set and props and an opportunity to meet key members of the cast before the performance. Please ask to arrange this when you book your tickets. Audio Described performances are delivered for a few selected shows.

Deaf and Hard of Hearing visitors - There is an infra-red induction loop fitted in the auditorium, compatible with a ‘T’ switch on your hearing aid. Neck loop receivers are available from the Theatre for you to borrow free of charge during the performance. These can also be used by deafened or hard of hearing patrons without a hearing aid. If you wish to use a Neck Loop Receiver please inform a member of staff. Captioned performances are delivered for a few selected shows. People with Learning Difficulties and Group Visits -Theatre staff will try to make your visit as enjoyable as possible. If you would like to arrange a familiarisation tour before the performance please contact the Administrator on 01423 502 710.

Toilets -There is a wheelchair accessible toilet adjacent to the Stalls Seating Area and close to the Stalls Bar. Other toilets are available adjacent to the Stalls Bar, and on the 1st floor Circle level.

Bars -Both the Stalls Bar (located on the ground floor) and Circle Bar (located on the first floor) are open one hour prior to a performance serving pre-show and interval drinks. We can assist patrons in the bars or bring you drinks in the Auditoriums.

Studio Theatre -The Studio Theatre is located on the 2nd floor and is accessible by climbing 44 stairs in two flights with a handrail on one side only. Studio seating is generally unreserved so please mention your access requirements when making your booking. There is currently no induction loop or infra-red system in the Studio.

Parking -There is reserved Blue Badge parking for three cars adjacent to Harrogate Theatre on Cheltenham Parade. Other street parking nearby is metered and resident zone controlled. The Jubilee Car Park on Cheltenham Road is just a five minute walk from Harrogate Theatre. Harrogate Theatre has no dedicated or reserved parking.The Jubilee Car Park now closes at 10pm weekdays.

Discounted Ticket Prices -Concessionary tickets are available to some disabled patrons, their companions, and to people who receive wage related benefits. Please ask for full details when you book your tickets. Every disabled person is entitled to a free carer ticket.

Requests, Comments & Suggestions - We are keen to improve accessibility and facilities for all patrons and will do our best to accommodate any special requests that you might have. If you have any requests, comments, or suggestions please email info@harrogatetheatre.co.uk or call the theatre Box Office on 01423 502 116.

Download Harrogate Theatre Access Guide

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