Box Office Information

Harrogate Box Office is based at Harrogate Theatre, Oxford Street, Harrogate, North Yorkshire, HG1 1QF

Harrogate Box Office sells tickets for many venues in Harrogate including Harrogate Theatre, Royal Hall and the Harrogate Convention Centre amongst many others. Please check your ticket details carefully to ensure you know the correct venue details.

Standard Opening Times: Monday - Saturday 10am - 5pm or from 1 hour before the start of the performance and until 15 mins after the start of the performance (and varying times on Bank Holidays).

Phone: 01423 502 116

Emailboxoffice@harrogatetheatre.co.uk

Online: If you are having trouble booking online, please read this article which might help resolve the issue.

Payment:

We accept all major credit/debit cards* also Cash, Cheque or any combination of these. We also accept our own Harrogate Theatre Gift Certificates. These can be exchanged for any event at Harrogate Theatre, Harrogate Royal Hall or Harrogate Convention Centre. Certificates are valid for 18 months and can be purchased from the Box Office. Payment may appear on your statement as originating from 'Ticketlord Harrogate T Dublin'

* We do not accept American Express or 19 digit Switch/Debit cards. 

Concessions

Concessions can be limited and allocated at the management's discretion. The following groups are eligible for discount tickets on some productions at Harrogate Theatre - Children Under 16, Senior Citizen ( over 60's), anyone receiving unemployment or disability benefits. Family tickets & group discounts for parties of 8 or more may also be available. Please note not all concessions are available for all performances, ask the Box Office at the time of booking.

Unless otherwise stated, children under 18 months old go free, if they will sit on an adults lap throughout the performance. 

Please Note:

  • Tickets are valid only when issued by Harrogate Box Office or an authorised agent. 
  • Strobe lighting, smoke effects and gunshots are sometimes used in productions; details are available from the Box Office.
  • Latecomers may not be admitted until a suitable break in the performance.

Ticket Levy

The majority of our ticket prices include a £2 per ticket levy, which we call our Future Stages Levy (FSL).

100% of this levy is retained by Harrogate (White Rose) Theatre Trust Ltd – a registered charity no. 225342 – to contribute to essential building maintenance, the upkeep and upgrade of vital equipment, investment in essential technology and in training our team to ensure we can deliver the best possible experience to our customers. We use this money to ensure we are able to keep abreast of developments in the arts, actively seek out and bring exceptional performing arts to Harrogate, inspire our local young people, and to help safeguard our future existence for generations to come.

As a receiving venue - with the exception only of our annual pantomime - around 80% of all ticket money goes directly to companies and promoters. We therefore rely on other income streams such as the Future Stages Levy to ensure we can keep opening our doors and adding significant value to the local economy and to our community.

Please note, the ticket levy is in-line with current industry practice for theatres and other venues.

To read our Terms & Conditions, click here.

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