Keeping You Safe To Enjoy Our Performances

Update December 2021

In line with the Government’s introduction of Plan B, to ensure the safety of the public, Harrogate Theatre has updated our Keeping You Safe Policy accordingly.  

To keep you, our staff and performers safe:

  • We request using e-tickets wherever possible to reduce physical contact.
  • You must wear a face covering, unless exempt, in all areas of our venues, except whilst eating and drinking. This includes within the auditorium. If you are exempt, we encourage you to please bring something to identify this (for example, a Sunflower lanyard or badge). Face coverings will be available on the door if you require one.

We will also ask you to provide one of the following on attendance at any of our performances:

  • We will ask for proof of double vaccination with the second dose received at least 14 days prior to your performance date. You can present this certification via the NHS COVID Pass within the  NHS App, or internationally recognised equivalent. If you do not have a smartphone, please click here for details of how to request an NHS COVID Pass letter. Your vaccination card will also be sufficient. 

OR

  • Proof of a negative Lateral Flow Test via the NHS COVID App or a text message or email from the NHS Test and Trace. This test must be taken within 48 hours of your performance time.

OR

  • Should you have natural immunity based on a positive PCR test taken within 180 days of the performance, please present this proof via the NHS COVID Pass within theNHS App. Please note that this only applies to audience members aged 18 and over. Attendees under the age of 18 will be asked for verbal confirmation (by them or by a parent or guardian on their behalf) that they have not received a positive test for COVID-19 and are not displaying symptoms of COVID-19.

Harrogate Theatre will continue to monitor the situation and update our policy in line with any further changes in line with Government Covid 19 Regulations.

If you are unable to provide the above evidence we will ask you to undertake an infra-red temperature check in addition to wearing a mask whilst inside our venues.

We work alongside The Society of London Theatre (SOLT) & UK Theatre’s "See it Safely" campaign guidelines and offer sanitiser, temperature checks and the opportunity, if you wish, to check into the venue with an NHS QR code. 

If we need to cancel a performance for any reason you will be notified as soon as possible via email. Please ensure your customer record is up to date so you receive this information promptly.

If you test positive before the performance date, please email: bookings@harrogatetheatre.co.uk and our team will respond as soon as possible.  

Our staff and performers are all following this guidance to make sure we can entertain everyone this festive season. The safety of you, our audience and our staff is our primary concern.  

Thank you for your continued kindness, patience and understanding.

We have been 'See It Safely' approved 

We have been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. You can find out more about the measures theatres have been putting in place here: https://officiallondontheatre.com/see-it-safely/

*Please be aware that these measures will be subject to change as we continue to follow UK government guidelines. Please check back regularly to make sure you have the most up to date information. *  

Harrogate Theatre have the following COVID-19 safety measures in place at all our venues for the safety of our audiences and staff:  ​

  • Perspex screen dividers will be at our Box Office and Bars.  
  • All high traffic touch point areas have antimicrobial touch pads. 
  • Anti-viral decontamination units are in operation every day.
  • Where possible there will be multiple entrances for patrons to reduce crowding in the Foyer.
  • Where possible there will be separate entrances for patrons visiting the Studio and 3 levels of the Main Auditorium at Harrogate Theatre.  
  • Hand sanitiser stations in prominent areas and at every entrance. 
  • All areas deep cleaned regularly.  
  • One-way systems in place where it is practical and safe to do so. 
  • Face masks or shield coverings must be worn by all visitors and staff (unless exempt or under the age of 11).  
  • Wherever possible, windows and doors will be open to allow fresh air to circulate.  
  • Relevant signage and instructions are displayed clearly. 
  • Contactless payment available for all purchases. 
  • Additional staff will be on hand to help visitors navigate their way at each venue. 
  • Once seated, movement around the building is kept to a minimum. 
  • Toilets are regularly cleaned. Patrons are asked to observe social distancing, signage and any one-way systems and wash hands before and after using the toilet facilities.  At St Wilfrid’s Church Hall we operate a one in, one out policy.  
  • Please ensure your account details are up to date as if required we may need to share your details with NHS Track and Trace. 

Please remember to stay at home if you have coronavirus symptoms.  

FAQs  

What happens if I feel poorly? 

Please do not attend if you: 

  • Believe you may be infected with COVID-19. 
  • Have experienced symptoms within the last 14 days.  
  • Have been in contact with anyone who has experienced symptoms in the last 14 days. 
  • Have travelled abroad within the last 14 days and are not covered by the exemption rules relating to self-isolation. 
  • Have been instructed to self-isolate.  

Please contact our Box Office on bookings@harrogatetheatre.co.uk if you are unable to attend a performance for the reasons listed above.  

What if my temperature is too high when my temperate is checked? 

If you are found to have a temperature reading of 37.8C or greater, a second temperature reading will be taken. If this again reads 37.8C or greater you and your group will be unable to enter the building and see the performance. We will ask you to leave your details with the Duty Manager where we will either credit your account or offer a refund.  

Anyone with a high temperature will be advised to contact NHS Track and Trace and seek further testing. All information can be found on the Government website: www.gov.uk  

What if I feel poorly after my visit? 

If you display COVID-19 symptoms you need to get a test as soon as possible. If you test positive NHS Test and Trace will ask you where you have been recently and who you have been in close contact with. 

We look forward to welcoming you back!

The Harrogate Theatre Team