Keeping You Safe

Update September 21st 2021

 

As capacity restrictions are lifted, and more events are starting to take place, Harrogate Theatre wants to ensure our audience members feel secure and comfortable attending performances. 
We currently work alongside The Society of London Theatre (SOLT) & UK Theatre’s "See it Safely" campaign guidelines and offer sanitiser, temperature checks and the opportunity, if you wish, to check into the venue with an NHS QR code. 

We also request using e-tickets wherever possible to reduce physical contact. 

Moving forward, Harrogate Theatre is updating its Terms and Conditions, not only to protect customers but also our staff. We therefore may request one of the following for all performances:

• We may ask for proof of double vaccination with the second dose received at least 14 days prior to your performance date. You can present this certification via the NHS COVID Pass within the NHS App, or internationally recognised equivalent. If you do not have a smartphone, please click here for details of how to request an NHS COVID Pass letter. Your vaccination card will also be sufficient. 

• Proof of a negative Lateral Flow Test via the NHS COVID App or a text message or email from the NHS Test and Trace. This test must be taken within 48 hours of your performance time.

• Should you have natural immunity based on a positive PCR test taken within 180 days of the performance, please present this proof via the NHS COVID Pass within the NHS App.
Please note that this only applies to audience members aged 18 and over. Attendees under the age of 18 will be asked for verbal confirmation (by them or by a parent or guardian on their behalf) that they have not received a positive test for COVID-19 and are not displaying symptoms of COVID-19.

• If you confirm that you have a self-declared exemption, but are unable to show any evidence, we will allow you access to our venue or event subject to a temperature check.

We strongly recommend that face coverings are worn, unless exempt, whilst in any of our venues.

Harrogate Theatre will continue to monitor the situation and updated information can be found on our website click here.

This policy is subject to change in line with Government Covid 19 Regulations.

Thank you for your continued kindness, patience and understanding.

Yours sincerely,
The Team at Harrogate Theatre

If you test positive before the performance date, please email bookings@harrogatetheatre.co.uk for a refund and our team will action your request as soon as possible.
* Unfortunately, tickets for performances cannot be refunded at the venues on the day of the performance or after the event.

 

UPDATE August 10th 2021

 

As capacity restrictions are lifted, and more events are starting to take place, Harrogate Theatre wants to ensure our audience members feel secure and comfortable attending performances. 
We currently work alongside The Society of London Theatre (SOLT) & UK Theatre’s "See it Safely" campaign guidelines and offer sanitiser, temperature checks and the opportunity, if you wish, to check into the venue with an NHS QR code. 

We also request using e-tickets wherever possible to reduce physical contact. 

Moving forward, Harrogate Theatre is updating its Terms and Conditions, not only to protect customers but also our staff. We are therefore requesting the following for all performances:

• We ask that all audience members bring with them proof of double-vaccination OR a recent negative lateral flow test OR natural immunity via an Antibodies Test.

• Proof of full vaccination should you have received both doses at least 14 days prior to your performance time. You can present this certification via the NHS COVID Pass within the NHS App, or internationally recognised equivalent. If you do not have a smartphone, please click here for details of how to request an NHS COVID Pass letter. Your vaccination card will also be sufficient. 

• Present proof of a negative Lateral Flow Test via the NHS COVID App or a text message or email from the NHS Test and Trace. This test must be taken within 48 hours of your performance time.

• Should you have natural immunity based on a positive PCR test taken within 180 days of the performance, please present this proof via the NHS COVID Pass within the NHS App.
Please note that this only applies to audience members aged 18 and over. Attendees under the age of 18 will be asked for verbal confirmation (by them or by a parent or guardian on their behalf) that they have not received a positive test for COVID-19 and are not displaying symptoms of COVID-19.

• If you confirm that you have a self-declared exemption, but are unable to show any evidence, we will allow you access to our venue or event.

We also request that face coverings are worn, unless exempt, whilst entering our venues, whilst moving around the venues, toilets and bars, but whilst seated face coverings may be removed. 

Harrogate Theatre will continue to monitor the situation and updated information can be found on our website click here.

Thank you for your continued kindness, patience and understanding.

Yours sincerely,
The Team at Harrogate Theatre

If for whatever reason, you need your tickets to be refunded, please email bookings@harrogatetheatre.co.uk and our team will action your request as soon as possible.
* Unfortunately, tickets for performances cannot be refunded on the day of the performance. 

 

Harrogate Theatre is committed to maintaining a safe environment for all our patrons and staff. Your safety is our highest priority and we have put a number of measures in place so that everyone has a safe and enjoyable experience.

We have been 'See It Safely' approved 

We have been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. You can find out more about the measures theatres have been putting in place here: https://officiallondontheatre.com/see-it-safely/

*Please be aware that these measures will be subject to change as we continue to follow UK government guidelines. Please check back regularly to make sure you have the most up to date information. *  

Harrogate Theatre have the following COVID-19 safety measures in place at all our venues for the safety of our audiences and staff:  

  • Hand sanitiser stations in prominent areas and at every entrance. 
  • All areas deep cleaned regularly.  
  • Socially distanced seating. 
  • One-way systems in place where it is practical and safe to do so. 
  • Face masks or shield coverings must be worn by all visitors and staff (unless exempt or under the age of 11).  
  • Wherever possible, windows and doors will be open to allow fresh air to circulate.  
  • Relevant signage and instructions are displayed clearly. 
  • Contactless payment for all purchases. 
  • Additional staff will be on hand to help visitors navigate their way at each venue. 
  • Once seated, movement around the building is kept to a minimum. 
  • Toilets are regularly cleaned. Patrons are asked to observe social distancing, signage and any one-way systems and wash hands before and after using the toilet facilities.  At St Wilfrid’s Church Hall we operate a one in, one out policy.  
  • Please ensure your account details are up to date as if required we may need to share your details with NHS Track and Trace. 

We’d like to thank each of our community partner venues who are bringing artists and audiences together to share the power of theatre in familiar and unfamiliar settings. Thank you to: Cold Bath Brewery, Harrogate Library, ODEON Harrogate and St Wilfrid’s Church. 

When we return to Harrogate Theatre 

  • Track & Trace system at every entrance, we ask visitors to check into the venue when you arrive at Harrogate Theatre.  
  • Temperature checks for every visitor upon entrance to the Harrogate Theatre building.  
  • Perspex screen dividers will be at our Box Office and Bars with moveable screens at our seating areas too.  
  • All high traffic touch point areas have antimicrobial touch pads. 
  • Anti-viral decontamination units are in operation every day.
  • There are separate entrances for patrons visiting the Studio and 3 levels of the Main Auditorium at Harrogate Theatre.  
  • Please ensure your account details are up to date as if required we may need to share your details with NHS Track and Trace. 

Please remember to stay at home if you have coronavirus symptoms.  

FAQs  

What happens if I feel poorly? 

Please do not attend if you: 

  • Believe you may be infected with COVID-19. 
  • Have experienced symptoms within the last 14 days.  
  • Have been in contact with anyone who has experienced symptoms in the last 14 days. 
  • Have travelled abroad within the last 14 days and are not covered by the exemption rules relating to self-isolation. 
  • Have been instructed to self-isolate.  

Please contact our Box Office on bookings@harrogatetheatre.co.uk if you are unable to attend a performance for the reasons listed above.  

What if my temperature is too high when my temperate is checked? 

If you are found to have a temperature reading of 37.8C or greater, a second temperature reading will be taken. If this again reads 37.8C or greater you and your group will be unable to enter the building and see the performance. We will ask you to leave your details with the Duty Manager where we will either credit your account or offer a refund.  

Anyone with a high temperature will be advised to contact NHS Track and Trace and seek further testing. All information can be found on the Government website: www.gov.uk  

What if I feel poorly after my visit? 

If you display COVID-19 symptoms you need to get a test as soon as possible. If you test positive NHS Test and Trace will ask you where you have been recently and who you have been in close contact with. 

We look forward to welcoming you back!

The Harrogate Theatre Team 

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