FAQs

Yes, we do!

Call us on 01423 502116 and our friendly team will help.

Vouchers last for 24 months, can be purchased for any amount and dedicated to the recipient. Great gift!

Click here for an online voucher.

You can dedicate and send immediately.

For selected performances especially our annual pantomime, we have morning and matinee performances especially for schools.

Everyone is welcome. The audience will mainly be full of enthusiastic school children from age 5+

The time on the show page is the start time of the show. Doors are open an hour before this time.

Please note that because our shows are fully seated it is important to arrive in good time to be seated before the start. Latecomers may be held until a suitable break in the performance and arriving late disrupts others.

For live music the start time may change. Please keep an eye on the listings. If the start is to be earlier, we will do all we can to contact you via email as soon as we can.

We cannot do what we do without continued support and patronage.

If you would like to support us by becoming a White Rose Member, please click here.

Please login to your account here and your credit will be shown. You can spend it at checkout. You can also check and reprint all your tickets from here.

If you have a promo code make sure you are logged in before applying the code.

Please check our T’s & C’s here.

If you have bought your tickets from a ticket agent, please contact them directly.

We do have waiting lists and if you bought your tickets from us, we could offer yours to the next customers on the list. We charge £2 a ticket for this service.

Check your junk folder first.

You can check on the status of all your tickets by logging into your account. You can print from here or check your booking at anytime.

You can also show your tickets on your phone without the need to print them.

You will now receive an SMS to the mobile number registered with us, two days before your event.. This will carry useful venue inofrmation and a click through to your tickets.

If all else fails you can collect replacements on the way in on the day.

The Box Office opens an hour before the show at each of the venues.

Go to your account and follow the instructions to reset your password.

Every disabled patron can get a free companion seat by calling our friendly Box Office team on 01423 502116. They will help with the most suitable seating too. Check our accessibility page for more information 

Under 18 months at the time of the performance are usually considered babes in arms. As long as they stay on the body, they will not require a ticket. *Ages for Babe In Arms may vary with event.

Due to changing Fire regulations Babe In Arms are not allowed in the Boxes at Harrogate Theatre.

We do not have room for car seats or pushchairs in the auditorium.

Please note we do have booster seats in the Stalls at Harrogate Theatre for our more diminutive patrons! Available on a first come/first served basis.

Breastfeeding is welcomed in all areas, wherever is most comfortable for you and your baby.

At Harrogate Theatre, our boxes seat 4 people.  You need to buy the one ticket for a box. Please note all Boxes at Harrogate Theatre offer a restricted view of the stage. The seats are movable for your comfort. Please call us for advice if you are in doubt about booking a Box. Sightlines vary according to event.

At the Royal Hall the boxes seat 2 people and although clear the view is sideways to the stage. They are not restricted view.

Because of the very narrow access, Babe In Arms are not allowed in the Boxes.

The running time (including any interval) is posted on the event page.

If there is not one there, then we do not have it yet.

It will be posted just inside the doors on the night at Harrogate Theatre, Royal Hall, and Harrogate Convention Centre.

It might be that the show is not on sale yet. For early access to on sale shows you can become a member here.

OR

It might not be a Harrogate Theatre event. Try using a search engine with the name of the show to check if it is ours. Try this link first –  Harrogate International Festival

Every event is different. Some seats are never on sale because of stage extensions. Some events have a reduced capacity to create a certain ambience. Some events have seats released in a certain pattern to ‘dress’ the auditorium.

If in doubt, please call our friendly team on 01423 502116.

We do not allow hot food or drinks into any of the auditoriums.

If you bring liquids into the venues, you will be asked to either abandon them or take a sip of it to ensure it is not dangerous.

No hot foods or drinks are allowed within the auditorium unless sold by the venues.

Our bars and sweet shop sell a selection of crisps, chocolate, sweets and mints.

Bag checks may  take place before entry.

No Backpacks are allowed.

Every venue has water stations or water on the Bars for you to use freely.

To find out more about events, tourist attractions, restaurants and places to stay in and around our beautiful town please click here

Please write out the dedication and pass to the Box Office on the way into your show. Room permitting it will be included in the second half.

We cannot accept dedications before the show.

A touch tour is available on audio described and some relaxed shows to allow familiarisation with the set and props and the theatre. Customers are taken on stage where appropriate so that they can touch specific props to make themselves familiar with them.

For relaxed performances it is a good tool to familiarise yourself with the feel of the venue and what to expect when you arrive.

For Audio Described shows this is led by the audio describers.

For relaxed performances it will be led by a member of staff from the Theatre or visiting company.

For the current tours click here

Secure My Booking or Ticket Protection is an optional service offered by Harrogate Theatre and administered by Secure My Booking on their behalf.

For a fraction of the cost of your tickets Secure My Booking allows you to recoup 100% of your ticket cost if you are unable to make it to your event.

One protection per ticket.

How do I claim?  Click here and follow the simple instructions.

Full Terms & Conditions 

On events at Harrogate Theatre you can now pre-order interval drinks when you book your tickets. Save queuing at the bar during the interval and pre-order your drinks.
Drinks will be poured and ready for you in the Bar and labelled with your name.
Stalls collect from the Stalls Bar.
Circle Balcony and Boxes collect from the Circle Bar,

On the rare occasions there is no interval, please collect before the show and take your drinks in with you.